Return and Refund Policy


Store Name: Handicap
Website: https://tmo7forhandicap.ae/

At Our Store, your satisfaction is our priority. We want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

  • The item was purchased within the last 7 days

  • The item is unused, unopened, and in original packaging

  • You provide proof of purchase (order number or receipt)

  • The product is not listed as non-returnable (see section 3)

2. How to Initiate a Return

To start a return, please contact our customer service team at:
📧 Email: info@tmo7forhandicap.ae
📞 Phone: (+971) 5678902310

Please include:

  • Order number

  • Product(s) you wish to return

  • Reason for return

  • Photos (if applicable, especially for damaged/defective items)

Once approved, we will provide instructions and a return address.

3. Non-Returnable Items

Due to health and hygiene reasons, certain items cannot be returned, including:

  • Opened personal care products (e.g., creams, cleansers)

  • Medical or wound care items with broken seals

  • Mobility aids and rehabilitation tools that show use

  • Clearance or final sale items

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and a description of the issue. We will arrange a replacement or refund at no additional cost to you.

5. Refunds

Once we receive and inspect your return, we will notify you via email. If approved:

  • Refunds will be processed to your original payment method

  • Please allow 5–10 business days for the refund to reflect in your account

Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item sent).

6. Exchanges

We only offer exchanges for the same item in the case of damage, defect, or incorrect order. If you need a different product, we recommend placing a new order and requesting a return for the original item (if eligible).

7. Return Shipping

Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service.

8. Contact Us

For any questions regarding your return or refund, please reach out to us:

📧 Email: info@tmo7forhandicap.ae
📞 Phone: (+971) 5678902310
📍 Address: Dubai – United Arab Emirates